Job Summary
Company Name
Godrej
Division
Godrej Interio
Function
Service
Designation
Sr. Exec/Asst. Manager - AV Service (Pune)
Location
Pune
About the Business & Position Overview
Godrej Interio is a business unit of Godrej & Boyce Mfg. Co. Ltd. - part of the Godrej Group, one of India’s largest engineering and consumer product groups. We offer our customers home and office furniture, along with solutions for laboratories, hospitals and healthcare establishments, education and training institutes, shipyards and navy, auditoriums and stadiums. (www.godrejinterio.com)
Job Profile
Key Responsibilities
1. Generate Service Revenue
2. Service delivery and Customer Satisfaction
3. Monitoring dealer technician service Deliverables
4. Spares and Consumables Inventory Management
Job Description
1. Generating Service Revenue through sale of Annual Maintenance Contracts of AV Products and Solutions
2. Ensure prompt and timely resolution of customer complaints
3. Providing technical Support to End Customers
4. Monitoring the performance of ASP technicians
5. Compiling monthly reports of Authorized service provider
6. Monitoring defective goods, spares parts and consumables at branch and arrange to make them workable within specified time period


Qualification Details
Essential Qualification: Diploma or Degree in Electronics & Telecommunication or Electrical Engineering
Preferred Qualification: -
Experience Details
Essential Experience: 2 years of work experience for Degree in Engineering and 4 years of work experience for Diploma in Engineering/Graduate in any discipline
Preferred Experience: Experience in AV Industry
Special Skill
Essential : 1. Knowledge of Audio visual products
2. Customer relationship management
3. Knowledge of project planning

Preferred : 1. Interpersonal Skills
2. Communication Skills
3. Analytical Ability
4. Problem solving skills