Godrej Material Handling
Senior Exec/ Assistant Manager - Service
About the Business & Position Overview
Godrej Material Handling Equipment (MHE) provide mobile path material handling solutions to virtually all industries in manufacturing, infrastructure, services, aviation, logistics, defense, ports, railways and power. Our range includes diesel, LPG and electric counterbalanced forklifts, warehouse trucks and special trucks for specific applications. Some of our tie ups are with eminent global players like Crown and Komatsu to enhance our range. (www.godrejmhe.in)
Generation of Service Business & achieving Desired Sales targets
Ensure all Service business parameters are met.
Promptly address various Customer needs to ensure Satisfaction levels.
Judicious Warranty disbursement for reducing Warranty Expenses
Mentoring Dealers, Training customers & operators
The incumbent will report to Service Head of the branch location.
He will be required to:
Visit the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc.
Ensuring sale of contracts like (AMC/CMC) under given territory.
Support the service business by generation of sales of genuine spares & attachments.
Sharp focus on Hiring & Contracts customers and relationship management.
Close control on receivables and ensuring collection of required documents like (TDS form/ C Form etc.) to maintain working capital within norm.
Ensure customer satisfaction by quick responses for spares and services for long-term relationships.
Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation.
- Clear & concise communication for follow ups with Customers & Service HO personnel.
Have an up beat attitude to remain optimistic & be a go getter.
Maintain & have the Service MIS on tab.
Provide training to Dealers & customers about upkeepment, maintenance and safety of the equipment purchased by the customers.
The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements.
The incumbent should possess a valid two-wheeler driving license.
Essential Qualification: Degree / Diploma in Engineering
Preferred Qualification: -
Essential Experience: 2 year of work experience for Degree in Engineering OR 4 years of work experience for Diploma in Engineering
Preferred Experience: Experience in service of industrial products like MHE
Essential : Technical Skills
Sound fundamental concepts
Preferred : -